Faqs

Erainost is a little shy and we are trying to be more sociable, so please do help us.  If you would like to connect via social media then we are on Instagram, Facebook and Twitter.

You can contact us through our website and click on the Contact Us tab where you complete the form. Alternatively you can send an email to info@www.erainost.com

We currently do not offer gift wrapping service, however a gift bag can be purchased at a cost of £1.50.

We currently do not ship internationally, however if you are interested in purchasing from Erainost, please do get in touch and we can inform you about the international shopping costs. And if [...]

If you have a faulty item please inform us within 2 days of receiving the items. Please send us an email to info@www.erainost.com with pictures of faulty items and we will be happy to refund or [...]

If you are thinking of returning an item, you have 14 days to do so. All items are accepted except for earrings.  Due to hygiene reasons earrings are non-returnable.  All items returned must be [...]

Depending on the postage paid, it will take: 1 – 2 days for Royal Mail 1st Class Recorded 3 – 4 days for Royal Mail 2nd Class Recorded Royal Mail Next day: next day by 1pm (order must be placed by 2pm)

You can choose from the following 3 options: Royal Mail 1st Class Recorded – £4.50 Royal Mail 2nd Class Recorded – £5.00 Royal Mail Next day – £7.50 (order must be placed by 2pm)

Yes shipping is free within the UK when: You spend over £50 – 1st class recorded is free You spend over £75 – next day delivery is free (order must be placed by 2pm)

We would love to tell you the meaning of Erainost and a beautiful story behind the name, but unfortunately it doesn’t have a meaning. And we have decided to keep it like that to let people [...]